The Process

WARRANTY

Hamilton Polished Concrete Spas

WARRANTY

Our Spas come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. The following warranties are offered by Hamilton Polished Concrete Spas ABN: 34 625
637 023 in addition to the guarantees provided under the Australian Consumer Law. This additional warranty applies subject to the conditions and exclusions below, and in addition to any compulsory statutory warranties which may apply to this product.

1. Structural WarrantyHamilton Polished Concrete Spas warrants the structure of the concrete spa shell against major cracking causing loss of water caused by defects in workmanship and materials for a period 10 Years. Minor micro cracking will not affect the integrity and can occur over time. This is not covered by the warranty. Care & Maintenance of Exterior Shell Spa shell is sealed pre delivery with Natraseal treatment from CIA Concrete. If surface is not cleaning easily, re sealing with Natraseal is recommended and can be found on:https://www.ciaconcrete.com.au/products/sealers/2-static/20-sealer-info-5

2. Glass Pebble Warranty
Hamilton Polished Concrete Spas warrants the interior against cracking or breaking caused by defects in workmanship or materials for a period of 3 years.  Salt water is not recommended and will affect the warranty. A water report is required every 3 Months. All water reports must be kept to claim warranty.

3. Mosaic Tile Warranty
Some glass mosaics may display fine hairline cracks on the tile’s surface, which are not considered defects as long as they do not extend through the tile’s body, causing it to split. This occurrence is a byproduct of the manufacturing process and is more noticeable in tiles with a pearl effect. Due to the temperature disparity between the solution and the glass mosaic, minor cracks can develop on the mosaic’s surface layer. Extra tiles are provided with each spa and are to be used incase of minor incidents such as the loss of an individual tile. Please contact Hamilton Spas if you have any tile defects. Salt water is not recommended and will affect the warranty. A water report is required every 3 Months. All water reports must be kept to claim warranty.

4. Jet Warranty

Hamilton Polished Concrete Spa Products warrants jet faces and fittings for a period of 2 years as the standard parts warranty, against defects in materials and
workmanship. Bearings are considered replaceable service items and are not covered nor is damage to jets caused by foreign matter. Jet faces must be returned to your local Hamilton Polished Concrete Spa dealer for inspection and replacement and this warranty is limited to the supply of parts only. 2 Year Pump and Electrical Equipment If equipment is supplied by Hamilton Polished Concrete Spas your warranty will be held with the supplier’s warranty. All pump and electronic control units against defects in workmanship and materials for a period of 2 years as per pump and filter company . One (1) year after purchase the warranty is limited to the supply of replacement parts only excluding labour. Stereos, speakers, control touch pad, air blowers and ozone units are limited to one year warranty. Air blowers and stereos damaged by water are not covered by this warranty.

5. Plumbing Warranty

Hamilton Polished Concrete Spa Products warrants all plumbing fittings and pipework against leakage for a period of two (2) years.

5. Other Warranties
Stainless steel jet trims and fittings, pump seals and spa covers are warranted for one year. Replaceable service items such as LED lights, headrests, fuses & filter
lids and filters are not covered unless faulty at the time of delivery.

Conditions & Exclusions
This additional warranty will be made void if any of the following occurs:-

● Damage caused to shell or fittings during installation
● There are ground movements which effect the spa;
● There is a failure to handle the spa properly during installation
● There is a failure to install the spa on a suitable hard level surface;
● There is incorrect water management and/or improper chemical use;
● There is grit or other foreign materials in the water, plumbing and / or pump(s)
● The spa is run at temperatures exceeding 45 degrees celsius;
● There is abuse, misuse or neglect;
● There is any unauthorised maintenance, repairs, alterations or modifications;
● There is failure to provide approved separate electrical circuits;
● The wiring and installation is carried out by unqualified electricians;
● There is use of an extension lead;
● There is failure to strictly follow manufacturers requirements and specifications;
● The glass bead interior shell has been exposed to the sun without water in the spa;
● The filters or pipework are dirty or clogged;
● There are termites, pests, acts of god, other acts of force major or events outside the control of Hamilton Polished Concrete Spas.

● There is electrical blowout, voltage spikes or operation at 10v above or below 240v;

● The spa is moved from its original position by unauthorised or unqualified people.

Coverage of Warranty

Hamilton Polished Concrete Spas extends this warranty to all new Hamilton Polished Concrete Spas purchased from an authorised Hamilton Polished Concrete Spas dealer. The benefit of this warranty cannot be transferred or assigned and is only valid whilst the spa is owned by the original purchaser.
The choice to repair or replace a defective part or spa is at the sole discretion of Hamilton Polished Concrete Spas. Where Hamilton Polished Concrete Spas elects to replace a defective part or spa, a substitute product of equal or greater value may be used. The warranty period for any repairs or replacements will expire at the same date as the original warranty. If on-site repairs are required the purchaser is responsible for providing full access to the spa for warranty service. If an off-site repair or replacement is required then all freight, removal and replacement costs shall be borne by the customer. If the purchaser lives further than 30 kilometres from the dealer whom the spa is purchased from, or if warranty work is carried out by a service agent other than the dealer that the spa was purchased from, the customer will be charged for travel and transport costs.

Limitations
The warranty expressions specified exclude any other implied or oral undertakings. Hamilton Polished Concrete Spas or its agents will not be liable for any incidental
or consequential losses or injuries including, but not limited to, any building related costs. In no circumstance shall the liability be greater than the amount paid for the product by the customer. The warranty periods commence from the date at which the spa was purchased.

CLAIMS PROCEDURE

In order to make a claim under this additional warranty please contact the dealer
you purchased the Hamilton Polished Concrete Spas from. Alternatively please
contact Hamilton Polished Concrete Spas directly. Our contact details are:

HAMILTON POLISHED CONCRETE SPAS
John Forrest
3 Harbour Parade , Buddina QLD
Ph: 0451 172 144
Email: polishedconcretespas@gmail.com